Frequently Asked Questions

Last updated: October 21, 2026

1. What do you sell?

Aseterra offers decorative wood bowls, wood storage boxes, desktop organizers, and wall-mounted organizers for mail and keys. Product-specific dimensions, details, and sale quantities appear on each listing.

2. Are you the manufacturer?

Aseterra is the seller on this storefront. We do not claim to manufacture an item unless its product listing specifically says so. Manufacturer details are included only where verified.

3. Where do you ship?

Standard shipping is available to the 50 U.S. states and Washington, D.C. International destinations and U.S. territories or armed-forces postal regions are outside this 51-region service area. The address must be accepted by checkout.

4. How much does shipping cost?

The only configured service is Standard shipping at USD $0, with no minimum purchase. See the Shipping Policy. The shipping method and total are shown in checkout before an order is submitted.

5. How long does order processing take?

Processing is estimated at 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

6. How long does delivery take?

After dispatch, Standard transit is estimated at 2–4 business days, for an estimated total of 3–6 business days. These are estimates, not guaranteed delivery dates. Alaska and Hawaii are included; carrier service and timing can vary by destination.

7. How do I track an order?

When tracking is available, we send tracking information after dispatch. Carrier scans may take time to appear. Contact us if you need help locating an order.

8. Can I cancel or change an order?

Contact us as soon as possible. Before dispatch, you may ask us to change or cancel an order. We cannot guarantee a change after processing or shipment has begun. An unshipped cancellation is handled separately from a return.

9. What items qualify for a change-of-mind return?

Request a return within 30 calendar days after delivery. The item must be unused, undamaged, and complete with the supplied accessories.

10. How do I start a return?

Contact us before sending anything back. We will confirm the next step and provide the correct return address. Do not send a return to the business correspondence address unless we instruct you to do so.

11. Who pays for return shipping?

For an approved return, Aseterra provides a prepaid return label. See the full Refund Policy.

12. Is there a restocking fee?

We do not charge a restocking fee for an approved return.

13. Do you offer exchanges?

We do not offer exchanges. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its listing, contact us before sending it back.

14. When will I receive a refund?

For an approved return, we issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may need additional time to post the credit. This inspection period does not apply to an unshipped cancellation.

15. What if my order arrives damaged or incomplete?

Contact us with your order number and a description of the issue before sending anything back. We will explain the next step and the correct return address, if a return is needed.

16. What payment methods do you accept?

Payment methods available for your location and checkout session are shown in Shopify checkout before you submit an order. See Payment Information. Never email a full card number, security code, password, or one-time verification code.

17. How can I manage advertising cookies?

If optional analytics or advertising tools are enabled, they may collect or share information when you use the storefront. Shopify's cookie banner is currently turned off, so a cookie-choice prompt may not appear. You can submit a privacy or opt-out request through Your Privacy Choices or email support@aseterra.com. We will process requests where applicable law requires.

18. How do I make a privacy request?

Use Your Privacy Choices or email support@aseterra.com with the subject “Your Privacy Choices Request.” Depending on where you live and whether a law applies, rights may include access, correction, deletion, a copy or transfer of information, and opting out of sale, sharing, or targeted advertising. We may ask for reasonable information to verify your request. You may use an authorized agent where permitted by law. If we deny a request and applicable law provides an appeal, reply to the decision with “Privacy Request Appeal.” The Privacy Policy explains the request process and response periods.

19. How do I contact customer support?

Email support@aseterra.com, call +1 254-967-8565, or use the Contact page. The address shown there is for business correspondence only, not walk-in retail or returns.

Product-specific questions

For a bowl, compare the approximate dimensions on its product page with your display space. For organizers and storage boxes, review the listed dimensions, compartments, opening or mounting details, and included pieces before ordering.