Privacy Policy Supplement

Last updated: October 21, 2026

Quick summary

Aseterra uses information needed to operate this storefront, process and deliver orders, respond to customer requests, protect the service, and meet applicable obligations. Shopify provides the storefront and checkout. The specific payment service and carrier depend on the method used for an order. This page supplements Shopify's auto-managed Privacy Policy; it does not replace or claim to edit that notice.

You may submit an access, correction, deletion, copy/portability, or applicable advertising opt-out request through Your Privacy Choices or by emailing support@aseterra.com with the subject “Your Privacy Choices Request.” Do not send a full payment-card number, security code, password, or verification code.

Full details

Information, sources, and purposes

Depending on how you use the storefront, information may include:

• Contact and delivery details, such as name, email, phone number, and billing or shipping address.
• Order and transaction information, including items viewed or ordered, order status, payment status, returns, cancellations, and support history.
• Payment information needed to complete or reconcile a transaction. Shopify checkout and the payment service selected for that transaction collect and process payment credentials; Aseterra receives the order and transaction information made available for fulfillment and support.
• Communications you send to customer support, including the details you choose to include.
• Device and usage information that a browser or platform may provide, such as IP address, browser/device details, network data, and interactions with pages or the cart.
• Preference or marketing information if you choose to receive communications or if a related feature is enabled.

Information comes from you when you browse, order, or contact us; from your browser or device during a visit; from Shopify as it operates the storefront and checkout; and, when needed for an order, from the payment service or delivery carrier used for that transaction. We use it to operate the storefront, respond to requests, take and fulfill orders, process payments and refunds, arrange shipping, provide tracking when available, prevent fraud or misuse, maintain records, protect the service, and meet legal obligations.

Service providers and disclosures

Shopify provides the commerce platform, storefront, and checkout. A payment service selected in checkout may process payment details and transaction status. A delivery carrier used for a shipment may receive the name, address, and shipment information needed to deliver it. The exact payment service and carrier depend on the transaction; no specific provider is promised by this notice.

The Contact page includes a Google Maps embed that loads directly from Google. When that page loads, Google may receive browser or device technical information and the requested map location. You can avoid loading the map by not opening a page that contains it.

If optional analytics, advertising, or marketing tools are enabled, they may collect or share information when you use the storefront. Which tools apply depends on the settings in effect. Shopify's cookie banner is currently turned off, so a cookie-choice prompt may not appear. Shopify's privacy notice describes its platform-level data practices and possible disclosures to service providers and advertising partners.

Cookies and similar technologies

Cookies and similar technologies can support:

• Necessary functions, such as cart, checkout, security, and service operation.
• Preferences, such as remembering choices or settings where that feature is enabled.
• Analytics, which may measure visits and use if an analytics service is enabled.
• Advertising, which may support advertising or cross-site measurement if an advertising service is enabled and permitted.

Optional categories depend on actual service configuration and applicable law. Shopify's cookie banner is currently not enabled for this storefront, so a cookie-choice banner may not appear. You can still submit a privacy or opt-out request using the Your Privacy Choices page or by email. Where applicable law requires and a valid Global Privacy Control (GPC) signal is detected, we will treat it as an opt-out request for the browser/device that sent it. The Shopify-managed notice describes Shopify's GPC handling; this storefront's end-to-end signal behavior has not been independently confirmed.

Retention and security

We keep information for as long as reasonably needed to provide the service, complete orders, handle support and returns, protect the storefront, maintain required business records, and meet legal obligations. A single fixed retention period does not apply to every type of information; the period can depend on the record and the service that holds it.

Shopify and service providers use safeguards for the systems they operate. Aseterra relies on those services for storefront and checkout functions. No online service can guarantee absolute security. Use checkout to submit payment details; do not send sensitive credentials by email.

Children and international processing

This general home-goods storefront is not directed to children, and we do not intentionally request personal information from children. If you believe a child has sent personal information to us, contact support@aseterra.com so we can review the request.

Shopify and service providers may store or process information in countries other than the one where you live. The specific location depends on the service and transaction. See Shopify's auto-managed notice for Shopify's current disclosures about its platform and transfers.

Privacy rights and requests

Depending on where you live and whether a privacy law applies to the business or processing, you may have rights to know/access, correct, delete, or receive/transfer certain personal information; opt out of sale, sharing, or targeted advertising; limit certain uses of sensitive information; or appeal a decision. Applicable exemptions and verification requirements may apply. We do not knowingly discriminate against people for submitting a privacy request.

How to submit a request

Use Your Privacy Choices or email support@aseterra.com with the subject “Your Privacy Choices Request.” State the request type and the email address or order contact associated with the request. Do not include a full card number, security code, password, or government ID unless we ask for limited verification information through an appropriate channel. We may request information reasonably needed to verify your identity and locate the data. If an authorized agent submits a request, we may ask for proof that you authorized the agent and may ask you to verify your identity directly where permitted by law.

We will respond without undue delay and within 45 calendar days where that period applies. If the applicable law allows an extension, we may extend once by up to 45 additional days and will notify you before the original deadline with the reason. If we decline a request, we will explain the decision and how to appeal when an appeal right applies. To appeal, reply to the decision notice with the subject “Privacy Request Appeal.” Where Texas law applies, we will respond to an appeal within 60 days; if an appeal is denied, the response will explain the reason and provide the applicable route to contact the Texas Attorney General. Applicable rights, thresholds, and deadlines vary by state and law.

Contact and related notices

Questions about privacy can be sent to support@aseterra.com or by calling +1 (254) 236-5872. The business correspondence address is 6200 Tollbridge Rd, Belton, TX 76513, United States; it is not a walk-in store or return location.

Read this supplement together with Shopify's auto-managed Privacy Policy and use Your Privacy Choices to submit a request.