Refund Policy

Last updated: October 21, 2026

Quick summary

• Request a change-of-mind return within 30 calendar days after delivery.
• Returned items must be unused, undamaged, and complete with supplied accessories.
• For an approved return, Aseterra provides a prepaid return label; there is no restocking fee.
• Exchanges are not offered.
• Approved return refunds go to the original payment method within 10 calendar days after receipt and inspection.

Full details

Change-of-mind returns

Contact us within 30 calendar days after delivery to request a return. Items returned because of a change of mind must be unused, undamaged, and include all supplied accessories. Contact us before sending anything. We will confirm eligibility and provide a prepaid return label and the correct return address. Do not send a return to the business correspondence address unless we instruct you to do so.

Damaged, defective, incorrect, incomplete, or materially different items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its listing, contact us with your order number and a description of the issue before sending anything back. We will explain the next step and provide the correct return address if a return is needed.

Refunds, fees, and exchanges

We do not charge a restocking fee and do not offer exchanges. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

An unshipped order cancellation is handled separately; the return-inspection refund period does not apply. Contact us promptly to request cancellation before dispatch.

Contact

Email support@aseterra.com before sending a return, or call +1 254-967-8565. See our Shipping Policy and Terms of Service.